Job Responsibilities
IT Strategy and Planning:
•Develop and implement the IT strategy for the campus in alignment with the university’s overall IT
vision and goals.
•Identify emerging technologies and trends that can enhance teaching, learning, research, and
administrative functions.
•Collaborate with campus stakeholders to understand their technology needs and align IT initiatives
accordingly.
IT Operations and Infrastructure Management:
•Manage the day-to-day IT operations and infrastructure on the campus, including network, servers,
systems, and security.
Technology Support and Services:
•Oversee the provision of technology support services to faculty, staff, and students, including help
desk support, software support, and hardware maintenance.
•Coordinate with other IT departments or units within the university to provide integrated and
seamless technology services.
IT Project Management:
•Lead and manage IT projects on the campus, including system implementations, upgrades, and
enhancements.
•Develop project plans, allocate resources, and monitor project progress to ensure timely delivery
within budget and scope.
Vendor Management and Contract Negotiation:
•Evaluate and select vendors that can provide quality products and services at competitive prices.
Budgeting and Resource Management:
•Develop and manage the IT budget for the campus, including forecasting, allocation, and
expenditure control.
•Identify opportunities for cost savings, process improvements, and resource optimization.
IT Governance and Compliance:
•Ensure compliance with IT policies, standards, and regulations, both internally and externally.
•Stay informed about relevant laws, regulations, and security standards to ensure data protection
and privacy.
Team Leadership and Development:
•Lead and manage a team of IT professionals, providing guidance, mentorship, and support.
•Foster a positive and collaborative work environment, promoting professional growth and
development.
Qualifications Skills & Relevant Knowledge
• Proven experience in IT strategy, infrastructure management, and digital transformation.
•Strong leadership, project management, and stakeholder engagement skills.
•Expertise in IT governance, data security, and compliance standards.
•Bachelor’s degree in information technology, Computer Science Engineering or related field, master’s degree is an added advantage
•8-12years relevant and cognate IT operations management experience with a demonstrable record.
•Membership of relevant professional organizations and networks will be a strong advantage (e.g. CCNA, CCNP, ITIL, PMI etc.)
•Demonstrable experience of managing projects and delivering successful outcomes.
•Exceptional written and oral communication skills.
•Experience supervising and leading a medium to large team of part- and full-time IT employees.
•Organizing work and building an effective team to meet the needs of the assigned areas.
•Technical Understanding Skills.
•Process development and Improvement skill.
•Critical thinking and problem solving.
Technical Competencies:
1.Network Infrastructure: In-depth knowledge of networking protocols, architectures, and components. This includes routers, switches, firewalls,
and various network topologies.
2. Telecommunications Systems: Understanding of telecommunication technologies such as VoIP, PSTN, SIP, and mobile networks.
3. Security: Knowledge of network security protocols and measures to protect against cyber threats. This includes firewalls, VPNs, and intrusion
detection/prevention systems.
4. Troubleshooting: Strong problem-solving skills to identify and resolve network and telecom issues efficiently.
5. Wireless Technologies: Familiarity with wireless communication technologies such as Wi-Fi, Bluetooth, and cellular networks.
6. Virtualization: Understanding of virtualization technologies, especially in the context of network functions virtualization (NFV).
7. Monitoring and Management Tools: Proficiency in using network monitoring and management tools to ensure optimal performance and identify
potential issues.
Soft Skills:
1.Communication: Excellent communication skills are crucial for explaining technical issues to non-technical stakeholders and collaborating with
team members.
2. Teamwork: Ability to work effectively in a team, especially when dealing with cross-functional teams or projects.
3. Adaptability: Given the rapidly evolving nature of technology, being adaptable to new tools and methodologies is important.
4. Analytical Thinking: The ability to analyze complex technical problems and devise effective solutions.
5. Customer Service: If the role involves client interaction, good customer service skills are essential.
6. Project Management: For more senior roles, experience in project management is often beneficial for overseeing the implementation of network
and telecom solutions.
7. Documentation: Keeping detailed and accurate records of network configurations, changes, and issues is vital.
